QuickBooks Desktop vs. QuickBooks Online, Users and Revenue, Part 1 of many

Professional accountants have long debated using QuickBooks Desktop vs. QuickBooks Online. Here are Users and Revenue

I will soon show you the most authoritative INSIDER way to decide between QuickBooks Desktop vs. QuickBooks Online, but Users and Revenue, from official quarterly Intuit Fact Sheets below, conclusively show Intuit’s direction to date.

There were 1,201 thousand QuickBooks Desktop users in October 2017 (Q1 FY 2018). There were once 4.8 million (4,800 thousand) QuickBooks Desktop users. They dropped sharply from their peak and dropped from 1,450 to 1,237 thousand from Intuit fiscal July 2014 to 2017. They then lost around 36 thousand more in the next (October) quarter. QuickBooks Online users grew at around 50% a year, from 683 to 2,373 thousand, from fiscal 2014 to 2017. There were 2,552 thousand QuickBooks Online users in October 2017, so there were probably more than 3 million by mid-January 2018. I will update this quarterly, but remember, this is where you first learned that QuickBooks Online had more than 3 million users.

Some QuickBooks Desktop supporters point to the extra revenue Intuit gets from QuickBooks Desktop vs. QuickBooks Online. True, but the dropped from $936 million to $537 million, from fiscal 2014 to 2017.  Only price increases, exceeding inflation, slowed the dollar loss from many less QuickBooks Desktop users.

FiscalQuickBooks DesktopQuickBooksOver
Users – thousands
Revenue (millions)
DesktopLess supplies,DesktopQuickBooksDesktop
Totalacccounting, advisors*NetOnline Over
FY18 Q1
*Estimate FY 2016-17, Q1 17-18

Data extracted from Intuit Fact Sheet 2015 and Intuit Fact Sheet 2017, QuickBooks Online users in October .

Intuit still gets a very substantial revenue from QuickBooks Desktop users. However, I doubt it will add each of the many extra QuickBooks Online features (see later posts) to QuickBooks Desktop. I also will soon discuss what Intuit and others now have said about QuickBooks Desktop vs QuickBooks Online and the many compelling reasons why most computer programs will go online. Therefore, QuickBooks Online should gradually get many more QuickBooks Desktop features, with quite a few in a new Advanced version, until Desktop disappears.

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Fastest, easiest, accurate, low-cost QuickBooks! Intuit - QuickBooks CEO, "You're fantastic Mike! Absolutely fantastic!" Tax fighting CPA.

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