URGENT: QuickBooks 2011, QuickBooks Enterprise 11.0 BUGS

Filed in Intuit QuickBooks by on August 5, 2011

DO NOT INSTALL the R8 update for QuickBooks 2011 and Enterprise 11.0. If you already installed it, follow these instructions. Otherwise, stay on your current release and Intuit will update you when they have a solution.

By the way, this is why you should never have Automatic Update ON. Wait for a few weeks until after you hear about an update to install it.

Update from Doug Sleeter – August 8: 

QuickBooks 2011 R8 Has Problems

It has only been out for a few weeks, but it looks like the QuickBooks 2011 R8 update has problems. As it stands now, Intuit has removed it from automatic update status. There is a notice on the update web site that says that they are working on the issues. R8 was a quick release release that fixed a big problem in the R7 update, but I can’t tell if these issues came from R7 or R8 itself. 

Some of the problems include:

    • Error 1603 while installing the update: Resolution is to uninstall QuickBooks, run a utility to clean out the installation folders, and run a fixing tool (http://support.quickbooks.intuit.com/support/Articles/SLN53364). This is not guaranteed to work.
    • QuickBooks won’t open or will stop working: A temporary fix is to rename your QBWUser.INI file, which will reset some of your most recent settings (not preferences). Not a big problem but annoying. What is more annoying is that it only works temporarily, and might not work at all.http://support.quickbooks.intuit.com/support/Articles/SLN53361
    • Item List QuickReports are incorrect, showing the wrong quantities. You won’t see this in all cases, it will happen if you are using different units of measure for items purchased than for items sold. This shouldn’t be a data corruption, just a reporting error (but I can’t attest to that myself), and to get around it you can run reports without a beginning date range. http://support.quickbooks.intuit.com/support/Articles/SLN41910
    • Rebuilds of data files will stop in mid-rebuild. Intuit says there is nothing wrong with the company file, but again I can’t attest to this myself. To get around this you must turn off verification on rebuilds. This is a big issue, because verification is needed to fix many issues.

So, if you don’t have R8, do not install that manual update. If you do have it, cross your fingers (I haven’t run into any of these issues in my own files so far, so it isn’t universal). I assume we’ll see an R9 update in the near future, but we’ll have to be cautious about that one too I guess.

My thanks to Jim Ernest (Rustler) who mentioned the QuickReport issue to me a few days ago (and I didn’t follow up on that, sorry Rustler), and to Bill Murphy who pointed out some of these issues in another forum, and to the multiple people who called or wrote to me about this over the past few days while I was out in the High Sierra’s communing with nature and ignoring emails…


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