Terrible Vend – Xero Defect

Filed in Xero by on April 6, 2013

Vend can use many sales tax rates, but ties each rate to a separate Vend store or inventory item.

For 40+ years, all billing programs I have known could override sales tax rates when invoicing, without requiring separate inventory items for each tax rate. Even small retailers must wholesale occasionally and small wholesalers must retail occasionally. Many companies also may sell in nearby towns or counties, with different tax rates. Vend need not have Avalara’s 15,000 U.S. sales tax districts, but it must let us select a different sales tax rate when invoicing, without needing a different inventory item for each rate.

This is outrageously unacceptable. It is so fundamental that we did not test it before suggesting Vend to a client. They now want a full refund for our QuickBooks to Xero and Vend conversion time, including related integration and training. This is only a Xero issue to the extent that Xero also did not properly test Vend before announcing integration. However, it is now why I most respectfully requested that Xero promptly confirm this problem and require a prompt Vend fix, or stop listing Vend as an integrated product.

 

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  1. TERIBLE VEND – XERO DEFECT FIXED
    I over-dramatized above because an associate did
    not involve me quickly, Vend did not answer in a day
    and it is an insane time of year for CPAs.
    Peter Wen, an excellent Xero San Francisco CPA,
    quickly called and wrote repeatedly. He found a
    Vend button, next to invoiced sales tax, to quickly
    and easily delete tax. He also made me recall my
    40 year old workaround.
    Create one billable item for each rate, with no
    inventory quantity tracking. Use names like VA
    Sales Tax, NC sales and so forth. Price each at
    one rate (.07, 08, …). Enter one, with the invoice
    total as the quantity. This instantly gives you any
    tax you need.
    Right after I realized this I got a nice long email
    from Nick Houldsworth (nick@vendhq.com),
    copied to 5 other Vend people. It said Vend
    will have Tax Groups for Canadian provinces
    this week and the U.S. tax changes we want
    soon (no ETA). By then I also realized that U.S.
    taxes are very different from the uniform GST
    or VAT taxes in New Zealand, Australia and the
    UK. We can even use several Vend stores,
    with an inexpensive Bizelo add-on, for multi-
    location sales and inventory.
    I will gladly help others having problems. Try
    to have more patience than I did.
    http://www.linkedin.com/groupItem?view=&gid=1415817&type=member&item=229525599&commentID=129720537&report%2Esuccess=8ULbKyXO6NDvmoK7o030UNOYGZKrvdhBhypZ_w8EpQrrQI-BBjkmxwkEOwBjLE28YyDIxcyEO7_TA_giuRN#commentID_129720537