Terrible Vend – Xero Defect

Filed in Xero by on April 6, 2013

Vend can use many sales tax rates, but ties each rate to a separate Vend store or inventory item.

For 40+ years, all billing programs I have known could override sales tax rates when invoicing, without requiring separate inventory items for each tax rate. Even small retailers must wholesale occasionally and small wholesalers must retail occasionally. Many companies also may sell in nearby towns or counties, with different tax rates. Vend need not have Avalara’s 15,000 U.S. sales tax districts, but it must let us select a different sales tax rate when invoicing, without needing a different inventory item for each rate.

This is outrageously unacceptable. It is so fundamental that we did not test it before suggesting Vend to a client. They now want a full refund for our QuickBooks to Xero and Vend conversion time, including related integration and training. This is only a Xero issue to the extent that Xero also did not properly test Vend before announcing integration. However, it is now why I most respectfully requested that Xero promptly confirm this problem and require a prompt Vend fix, or stop listing Vend as an integrated product.

 

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